Job Description
Job Description Position Title: Consumer Sales Trainer $56,250 to $93,750 annually DOE Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid
sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and
education reimbursement programs.
At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are
delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by
mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT,
so does our need for team members who can help us grow and realize our goals.
We may be building internet, but we are reaching real people. We strive to build relationships and provide
customers and communities with refreshingly great experiences.
We emphasize our values in all our interactions:
Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put
ourselves in their shoes and give them our full attention.
Empowering You: We empower our customers to choose the products that best meet their needs, and
we support our employees to implement solutions that elevate the experiences of our customers and
coworkers.
Innovation and Improvement: We always look for ways to make the experiences of our customers -
and each other - better.
Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a
corporation.
Job Summary The Consumer Sales Trainer will oversee the implementation, scheduling, teaching, training delivery and
learning assessment and performance progress of all aspects of the Consumer Sales personnel.
This position is to be located within Western Washington, Eastern Washington, Northern Oregon, or Coeur d'Alene, Idaho areas. This is mostly remote but must be able to travel to a local office up to 15% of the time when necessary.
Essential Duties and Responsibilities: The Essential Duties and Responsibilities listed below are a range of duties performed by the employee
and not intended to reflect all duties performed.
- Develop and implement training strategy, program and curriculum for the sales organization that
increases the Direct Sales team's productivity and performance. - Launch all Residential and SMB product training, including new products, existing products, and
related pricing. - Sales training facilitation to include scripting, time management, sales efficiency and increase in
close rates. - Condense complex and technical content, into an effective sales focused framework concerning
course development and execution. - Partner with internal subject matter experts to meet Sales enablement needs and training, billing
performance, software and support, routing tools and order entry. - Delivery of blended learning model to include both face-to-face and virtual classroom-based
learning. - Regularly observe team member performance on calls and client communication and provide
ongoing coaching, mentoring, and documentation for continual sales performance improvement. - Establish and maintain formal and informal key performance indicators to track effectiveness of
sales training program and initiatives. - Performs other duties as required to support the business and evolving organization.
Qualifications: - Bachelor's degree or equivalent on the job training or experience.
- 2+ years' experience in sales training and development.
- Experience in telecom or similar industry preferred.
- Demonstrated leadership experience in Sales Training roles in growth organizations.
- Experience fostering a stimulating learning environment.
Knowledge, Skills, and Abilities: - Demonstrated ability to facilitate training for various size groups, both in-person and virtually,
across a diverse audience. - Strong verbal and written communication, attention to detail, and organizational skills
- Ability to establish and maintain cooperative working relationships.
- Ability to explain complex information and instructions in a clear and concise manner.
- Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
- Excellent customer service skills.
Work Authorization Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available
for this position.
Physical Requirements The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodation may be made to
enable individuals with disabilities to perform the essential functions.
Essential and marginal functions may require maintaining the physical condition necessary for bending,
stooping, sitting, walking, or standing for prolonged periods of time; most of the time is spent sitting in a
comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or
move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision,
color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment Work is performed in an office setting with exposure to computer screens and requires extensive use of a
computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office
setting.
At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees
may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply
Fiber. In holding outside employment or self-employment, employees should ensure that participation
does not conflict with responsibilities to Ziply Fiber or its business interests.
Diverse Workforce / EEO: Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of
race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the
presence of a non-job-related handicap or disability or any other legally protected status.
Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may
require pre-employment drug screening.
Ziply Fiber is a drug free workplace. Ziply Fiber
Job Tags
Self employment, Local area, Remote job, Flexible hours,